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Returns and Warranty
At FitMyCar we understand that things don't always go as expected, and sometimes goods may have to be returned.
We sell and manufacture a huge range of products and we do our utmost to keep website and catalogue up to date but errors can occur and we are here to help. Even if you have changed your mind, or purchased incorrectly we have a return policy to help out.
If you have an issue with your purchase the first thing to do is to contact our customer service crew for help. They will assess the concern and assist with a return option under our policies. Contact Us
If your purchase is not fit for purpose, has been incorrectly described, or is faulty we are genuinely sorry and we will remedy this for you.
FitMyCar complies with all rights our customer have under consumer laws. Our return policies do not alter this and are in addition to any statutory consumer rights.
If a purchase is being returned under statutory consumer requirements all postage costs will be covered by FitMyCar.
FitMyCar guarantees that all products will fit the vehicle as stated on our website and your order confirmation email.
If a product does not fit as stated then FitMyCar will offer a return for refund or swap over at the buyers preference. (If the product has been purchased incorrectly please refer to our 100 Day Return Policy)
Before proceeding with a return under our Fitment Guarantee you may be asked to send us evidence of the fitment problem along with details of the vehicle. This in order for us to determine the cause of the issue and to qualify the type of return under our policies.
Under our Fitment Guarantee all postage costs will be covered by FitMyCar.
The buyer is responsible for complying with the following conditions:
- Supplying evidence of the fitment defect if requested. This will be in the form of photos showing the issue and the vehicle for us to determine the source of the problem.
- The goods are returned in merchantable as new condition. If there is an issue in regards to fitment then do not use the goods before returning.
- The goods are returned in the same fashion as they arrived. The item must be repackaged as they arrived, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
Items returned that do not comply with the above conditions may be refused and returned to the buyer, unless an explicit written exception is given prior.
If you will change your mind, purchase the wrong item, decide you no longer need your items, or you just don’t like your purchase as much as you thought you would you may be able to return your purchase under our 100 Day Return Policy.
Rather than having you be stuck with your purchase we offer a 100 Day Return Policy, which is above and beyond your statutory consumer rights. You can return a purchase, subject to the conditions below, and elect for a refund or swap over.
In order to return an item under our 100 Day Return Policy there are some conditions.
- The goods must be returned in merchantable as new condition. Do not use the goods before returning them under this policy.
- The goods must be returned in the same fashion as they arrived. The goods must be repackaged as they arrived, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
- The goods must be received at our return address within 100 days from the date of your original purchase.
- All pieces or parts must be returned together and the goods must be complete.
Under our 100 Day Return Policy the buyer is responsible for the return postage expenses. If an item is being swapped over then FitMyCar will cover the cost or resending the new item.
Items returned that do not comply with the above conditions may be refused and returned to the buyer, unless an explicit written exception is given prior.
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