Guarantees & Returns
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100 day “change of mind” policy
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I received my product from a friend. Can I return it for a refund or exchange?
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How long will it take to receive my refund?
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What is fitmycar’s return policy?
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Incorrectly described, faulty, not fit-for-purpose “statutory” guarantee
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How do I return something?
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I've returned an item, have you received it?
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I need to cancel my order, is this possible?
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100% fitment guarantee
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How do I return my recyclable Footprint mats?
Warranty
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I got my fitmycar product from a friend. Is it still covered by warranty?
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Do your products come with a warranty or guarantee?
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How do I make a warranty claim?
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How do I claim warranty if my product wears out?
COVID-19
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What COVID-19 precautions are you taking during this time?
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Is your warehouse open to customers?
Billing & Payments
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I’m ordering for a business, can I pay on terms?
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Is there a maximum amount of gift cards I can apply to my order?
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Will you store my credit card or bank details?
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Can gift cards, and discount codes be applied when checking out using Afterpay, Zip, or Openpay?
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I have checked out with Zipmoney or Openpay and received a confirmation email but haven’t received my order. What has happened?
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How do I increase my Afterpay limit over $500?
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Why does Afterpay say my order limit is too high?
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Do I need to have an existing Afterpay account?
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How do I use ZipMoney?
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How do I pay for my order?
Delivery & Shipping
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Is delivery free everywhere?
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Can you deliver to a Post Office Box?
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Do I need to be home to receive my delivery?
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Will I get a heads up when the delivery is on it's way?
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When will I receive my delivery?
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How do I track my delivery?