Frequently Asked Questions
Need help? We've put a stack of FAQs to help you shop with greater confidence.
- Returns
- Warranty
- COVID-19
- Billing & Payments
- Delivery & Shipping
- Classic Floor Mats
- Classic Dash Mats
- Bedrock Floor Liners
- Sandgrabba
- Rubber Mats
- Neoprene Seat Covers
- Canvas Seat Covers
- Microsuede Seat Covers
- Fabric Seat Covers
- Basic-Fit Seat Covers
- Fitmycar Boot Liners
- Universal Boot Liners
- Classic Sun Shades
- Window Sox
- Bumper Protector
- Weathertec Car Cover
- Prestige Car Cover
- Sportguard
- Rubber Ute Mat
- Bedrug
- Tonneau Covers
- Tailgate Protector
- Weathershields
- Headlight Protectors
- Soft Roof Racks
- Weathertech
- Maxpider
- Mudguards
- Gift Cards
Delivery & Shipping
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Is delivery free everywhere?
Shipping is free when you spend $50 or more on your order.
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Can you deliver to a Post Office Box?
No, since our items are usually quite bulky we cannot deliver to a PO Box.
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Do I need to be home to receive my delivery?
Most orders will require a signature. If you are not home, your order will be taken to your local post office for collection. Large item orders (i.e. bulky products like Ute Mats, Sportguard or orders with a high quantity count) will be sent via courier, in which case we recommend using a business address for delivery but delivery to home is still OK.
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Will I get a heads up when the delivery is on it's way?
Yes! You’ll receive an email notification when your order has been dispatched from our factory.
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When will I receive my delivery?
Order dispatch times will vary from product to product as some items are stocked while others will be made to order. For the most current dispatch estimate, please use our order tracking tool or check the FAQ section on the relevant product page(s).
Once it leaves our factory, you’ll get an email with tracking details so you can keep an eye on the delivery progress. *COVID-19 has created shipping delays across the entire freight network. Please allow a few extra days for delivery during regular trading periods as well as peak shopping seasons like Christmas and EOFY.
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How do I track my delivery?
You can track your order using our order tracking tool. Once dispatched, we’ll upload your delivery tracking link there (and via email) so you monitor its progress.
Promotions and Discounts
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Do you offer any discounts?
Yes. Check out our promotions page for the latest deals.
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Can I use multiple discounts at the same time?
Short answer is, no. In order for us to offer the best deal possible during a sale, it means we need to disable access to previous deals and promotions to keep it simple and on a what you see is what you get basis.
This means discounts applied via a promotional code cannot be used in conjunction with other promotional codes or in addition to discounts applied directly to the product e.g. Black Friday Sale discounts applied directly to the product cannot be further discounted by promotional codes.
Order by Dates for Christmas
We estimate that ordering by midnight PST for the following products should give you enough time to receive each item in time for Christmas. These are estimates, however, so if you can order earlier please do so to avoid disappointment.
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United States
- Car Mats (Original Replacement) - Dec 8
- Floor Liners (Maxpider) - Dec 10
- Dash Covers - Dec 10
- Travel & Storage Accessories e.g. phone holders - Dec 8
Guarantees & Returns
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100 day “change of mind” policy
If you change your mind, purchase the wrong item, decide you no longer need your items, or you just don’t like your purchase as much as you thought you would you may be able to return your purchase under our 100 Day Return Policy. We offer this above and beyond your statutory consumer rights.
You can return a purchase, subject to the conditions below, and elect for a refund or swap over:
- Return goods in “as new” merchantable condition. Do not use the goods before returning them under this policy.
- Return goods in the same fashion as they arrived. The goods must be repackaged as they arrive, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
- Goods must be received at our return address within 100 days from the date of your original purchase.
- All pieces or parts must be returned together and the goods must be complete.
- Under our 100 Day Return Policy you’ll need to cover the return postage cost. If an item is being swapped over then FitMyCar will cover the cost of sending the new item.
Items returned that do not comply with the above conditions may be refused and returned to the buyer, unless an explicit written exception is given prior.
To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies. -
I received my product from a friend. Can I return it for a refund or exchange?
No, our guarantees and warranties are both provided to the original purchaser only, and aren't transferable.
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How long will it take to receive my refund?
Your refund will be issued once your return has arrived in our warehouse. It can take 3-5 business days for the refund to be reflected on your method of payment.
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What is fitmycar’s return policy?
We totally understand that things don't always go as expected, and sometimes goods may have to be returned. The good news is we’re here to help.
If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we have a return policy to get you back on track.
To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies.
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Incorrectly described, faulty, not fit-for-purpose “statutory” guarantee
Don’t think you got what you paid for? If your accessory has been incorrectly described, is not “fit for purpose”, or is faulty, we are genuinely sorry and want to fix this for you asap.
To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the request and assist with a return option in accordance with your rights under statutory consumer law. Return postage will be covered by us. -
How do I return something?
If you have changed your mind, purchased incorrectly, received a faulty/incorrectly described item, or received the wrong item we want to help you get back on track as quickly as possible.
To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies. -
I've returned an item, have you received it?
You can track the status of your return via our self-help product return tool. If the status is set to “processing” this means the item isn’t at our warehouse or is waiting to be processed. You’ll receive an email update once your return has been assessed.
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I need to cancel my order, is this possible?
Yes. Simply contact our team via phone or email.
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100% fitment guarantee
We guarantee all products will fit the vehicle as stated on our website and your order confirmation email. If a product does not fit as stated then we will offer a return for refund or swap over - whichever you prefer.
Before proceeding with a return under our Fitment Guarantee you may be asked to send us evidence of the fitment problem along with details of the vehicle. This in order for us to determine the cause of the issue and to qualify the type of return under our policies.
Under our Fitment Guarantee all postage costs will be covered by us.
Guarantee conditions:
- Supply evidence of the fitment defect as requested. This will be in the form of photos showing the issue and the vehicle for us to determine the source of the problem.
- Return goods in “as new” merchantable condition. If there is an issue in regards to fitment then do not use the goods before returning.
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Return goods in the same fashion as they arrived. The item must be repackaged as they arrive, do not affix any label directly to packaging unless this is how the item was delivered, instead repackage the item in a satchel or similar and affix the label to the protective satchel.
Items returned that do not comply with the above conditions may be refused and returned to you, unless an explicit written exception is given prior.
To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the concern and assist with a return option under our policies.
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How do I return my recyclable Footprint mats?
When you're done with your recyclable Footprint mats, simply head over to this link and follow the instructions: I'm ready to recycle my mats.
Warranty
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I got my fitmycar product from a friend. Is it still covered by warranty?
No, unfortunately our warranty is provided to the original purchaser only and isn't transferable.
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Do your products come with a warranty or guarantee?
Yes, all our products come with a risk-free 100 day return policy as well as warranties. Each item is subject to its own time frame, terms and conditions.
Like all products in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
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How do I make a warranty claim?
If your accessory is faulty or is not “fit for purpose”, we are genuinely sorry and want to fix this for you asap.
To get started, contact our customer service crew for help or use our self-help product return tool. Our team will assess the request and assist with a return option in accordance with your rights under statutory consumer law. Return postage will be covered by us. -
How do I claim warranty if my product wears out?
This is very simple. Just email us an image of the wear, along with the details on the order, and we will send out a replacement to the details provided in your original order. Warranty claims are very rare. We sell over 20,000 products in Australia every year so we’re very confident in the quality of our materials.
COVID-19
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What COVID-19 precautions are you taking during this time?
We have implemented a stack of health and safety procedures at our factory and offices to ensure your item is handled in a covid safe way.
Our cleaning schedules have been increased, team members are on rotating shifts, and all team members have access to hand sanitiser, along with personal protective equipment where required.
We are attentively monitoring ongoing developments and will always put the health and safety of our customers, team members and the community first.
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Is your warehouse open to customers?
Our factory is no longer open to the public. That said, our production team is still busily working to ensure your gear is made right, packed and dispatched. Should you have any questions, our Customer Service is easily contactable to help you with any product or order related enquiry.
Billing & Payments
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I’m ordering for a business, can I pay on terms?
Sorry, unfortunately not. All orders must be paid upfront via our online store before dispatch.
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Is there a maximum amount of gift cards I can apply to my order?
There is no maximum amount of gift cards that can be applied to an order.
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Will you store my credit card or bank details?
No, we don’t store your card details. We can issue refunds but cannot see or store your credit card or bank details.
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Can gift cards, and discount codes be applied when checking out using Afterpay, Zip, or Openpay?
Yes you can apply gift cards, and discount codes to orders even if using a buy-now-pay-later payment option.
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I have checked out with Zipmoney or Openpay and received a confirmation email but haven’t received my order. What has happened?
There’s a good chance your order was not successfully completed. Before reordering, check your buy-now-pay-later customer account or speak with us.
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How do I increase my Afterpay limit over $500?
In order to qualify for approval for more than $500 in credit, you need to be an Afterpay customer with a successful payment history. If you are a new Afterpay customer, the first payment will be made at the time of purchase, with payments at regular intervals over the next 6 weeks.
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Why does Afterpay say my order limit is too high?
Things that might be affecting your Afterpay limit:
- are there sufficient funds on your card (generally they look to see 25% of the order value available to spend)
- length of time you have been using Afterpay (typically $500 for new customers)
- amount you have to repay, it may help to pay some off (not a guarantee)
- adding a credit card may increase your spending power (not a guarantee)
- Please contact Afterpay for more information about your specific situation.
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Do I need to have an existing Afterpay account?
You can apply for an Afterpay account during checkout, however typically new accounts have a $500 limit.
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How do I use ZipMoney?
First get pre-approved (it takes 3 minutes), then select ZipMoney during checkout!
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How do I pay for my order?
We accept Mastercard, VISA, Amex, PayPal, Afterpay, Apple and Google Pay, as well as FitMyCar gift cards. We operate online, so unfortunately we cannot accept cash.
For Australia customers we also accept ZipPay and Openpay.
Billing & Payments
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I’m ordering for a business, can I pay on terms?
Sorry, unfortunately not. All orders must be paid upfront via our online store before dispatch.
-
Is there a maximum amount of gift cards I can apply to my order?
There is no maximum amount of gift cards that can be applied to an order.
-
Will you store my credit card or bank details?
No, we don’t store your card details. We can issue refunds but cannot see or store your credit card or bank details.
How do I pay for my order?
We accept Mastercard, VISA, Amex, PayPal, Afterpay, Apple and Google Pay, as well as FitMyCar gift cards. We operate online, so unfortunately we cannot accept cash.
For Australia customers we also accept ZipPay and Openpay.
Delivery & Shipping
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Is delivery free everywhere?
Yes! Shipping is free for all of our products, right across the country.
-
Can you deliver to a Post Office Box?
No, since our items are usually quite bulky we cannot deliver to a PO Box.
-
Do I need to be home to receive my delivery?
Most orders will require a signature. If you are not home, your order will be taken to your local post office for collection. Large item orders (i.e. bulky products like Ute Mats, Sportguard or orders with a high quantity count) will be sent via courier, in which case we recommend using a business address for delivery but delivery to home is still OK.
-
Will I get a heads up when the delivery is on it's way?
Yes! You’ll receive an email notification when your order has been dispatched from our factory.
-
When will I receive my delivery?
Order dispatch times will vary from product to product as some items are stocked while others will be made to order. For the most current dispatch estimate, please use our order tracking tool or check the FAQ section on the relevant product page(s).
Once it leaves our factory, you’ll get an email with tracking details so you can keep an eye on the delivery progress. *COVID-19 has created shipping delays across the entire freight network. Please allow a few extra days for delivery during regular trading periods as well as peak shopping seasons like Christmas and EOFY.
-
How do I track my delivery?
You can track your order using our order tracking tool. Once dispatched, we’ll upload your delivery tracking link there (and via email) so you monitor its progress.